Terms and Conditions: Cleaning of Vehicles
Best Efforts Basis:
Our services are provided on a best-efforts basis – we will not be held responsible in the event that we are unable to clean, remove stains, or otherwise restore any surface, fabric, or condition on your vehicle, in the event that the inability to clean remove stains, or otherwise restore any surface, fabric, or condition on your vehicle can be attributed to any circumstances beyond our reasonable control. All services listed in our marketing material are for reference only and do necessarily represent a guarantee that the service was performed depending upon the condition of your vehicle or upon a special extenuating circumstance beyond our reasonable control.
We are not responsible for any incidental damage that may occur while your vehicle is in our possession, including but not limited to any damage related to pre-existing conditions (tears, scratches, dents, stains, odours, etc.) damage to automated windshield wiper systems, wiper blades, rear window wipers, loose interior trim or exterior mouldings, exterior mirrors, trailer hitch caps, roof racks, power antennas, insignias, aftermarket accessories (bug shields, sun visors), magnetic signage, running boards, hood ornaments, or alloy, chrome or mag wheels, headlights, rear lamps, or reflectors, in the event that such damages can be attributed to any circumstances beyond our reasonable control. We are responsible for any damage we cause while driving your vehicle and for anything we break or damage in the course of providing our service, so long as the damage did not involve a prior condition.
In the course of rendering services on your vehicle, we may uncover conditions or circumstances that require additional effort or time, and therefore you may incur additional cost, to properly complete your vehicle service. We will make every reasonable effort to notify you in advance of completing the service, however in the event we are unable to contact you for any reason out of our control, we reserve the right to charge our published hourly rate to complete the work and maintain circulation of our work in process inventory.
Possessions left in the Vehicle:
Our policy is to gather all of the vehicle owners’ belongings that are left in the vehicle and place them in a bag to be provided to the customer when their vehicle service is complete. Our staff is also trained to remove any loose change from the console area and place it in a plastic bag to facilitate cleaning. We are not responsible for any belongings that may be lost or otherwise disposed of in the course of cleaning your vehicle, unless the occurrence of such loss or disposition can be attributed to any circumstances beyond our reasonable control. We strongly recommend that each customer remove any belongings they consider to be of value before leaving the vehicle with us.
Engine Damage Disclaimer:
Certain detailing services include cleaning of the engine compartment and components. Nano Schoon is not responsible for any damage resulting from this service, temporary or otherwise, that may as a result from water interfering with engine function, in the event that the circumstances leading to such damage can be attributed to any occurrence beyond our reasonable control.
Certain detailing services include wet sanding to remove deep scratches in the vehicle’s clear coat finish. Nano Schoon is not responsible for any damage that may result to the painted surface should the sanding process penetrate the clear coat and damage the paint finish, in the event that the occurrence of such damages can be attributed to any circumstances beyond our reasonable control.
Coupons, Discounts and Gift Certificates:
Nano Schoon will only honour coupons, discounts, and gift certificates that are presented prior to performing services.
Terms and Conditions: Cleaning of Carpets and Furniture
When requesting our Carpets and Furniture Cleaning services, please ensure that the fabric of the item provided is suitable to be washed in water.
It is your responsibility to advise us should any item require special cleaning services; which service may be outsourced to a third-party service provider.
We shall not be liable for any loss or damage to your carpet, furniture, and/or upholstery should you fail to furnish us with the correct cleaning instructions, unless the occurrence of such damage can be attributed to any circumstances within our reasonable control.
We will endeavour to avoid damage to your carpet, carpet, furniture, and/or upholstery cleaning process will cause normal wear and tear to any item.
Payment must be effected on collection; we will not hand over any item unless our services have been paid for in full.
Items must be collected within 30 days of service completion, failing which we may sell goods after 21 working days of notification in order to defray costs.